Shipping methods and costs in online shops
Online shops are booming like never before. We know what we're talking about 😉 One topic that keeps popping up is this: Shipping the goods. What shipping providers are there? How are shipping costs calculated? How do I store the costs correctly in my online shop system? And much more.
Selection of the delivery service and negotiation of prices
In Austria, the providers Post, GLS and DPD are available for standard goods. You can get an offer from these providers. There is no standard here. Each of our customers has different contracts with shipping service providers and negotiates up to which weight and in which country which flat rate applies. Depending on the shipping volume, you can also get different conditions.
You usually get a table that looks something like this:
Once the cost of the shipping provider is determined, you can move on to the next phase: Configuration
Configuration of the shipping costs in Woocommerce
In the settings, you first determine to which countries shipping will be possible and whether there will be flat shipping rates, or the option "Free delivery".
Variant 1: Calculation by weight and country:
Here, a weight is stored for each product, which is used for the calculation. WooCommerce offers e.g. the possibility under "Shipping" - "Weight Based Shipping". Here it is defined what it costs when products are in the cart, for example, have a total of 2kg. These values must then be set accordingly for each country, because shipping abroad is certainly more expensive than within Austria.
2. flat rate by country and value in the shopping cart
If the products are of relatively equal value, such as wines, you can also set a flat rate for shipping.
From an order value of € 50,00 the shipping is free of charge.
The alternative to shipping: on-site pickup
Many online store operators also offer on-site pickup as an alternative to shipping, also known as "Click & Collect". This option has become increasingly popular with users during the lockdowns. The goods are ready when you arrive, and you save on delivery costs. As an online shop operator, you must not forget to store real opening hours or to place them clearly visible on the website.
Another tip: sendcloud
The simple shipping software for the digital generation of shipping labels and tracking codes
What we recently discovered in our ongoing research is "sendcloud". This shipping software connects to the online store and takes away the hassle of standing in line at the post office. Shipping labels including tracking codes can be generated automatically and the software can also be used for returns. In addition, specially negotiated conditions with the most common shipping service providers already come with and these prices are often better than self-negotiated contracts.
You can find all info about it here:
Frequently asked questions about shipping in online shops
VAT on shipping costs
The answer is: "Yes". Shipping service providers also take 20% VAT for their price. So if you spend a total price in the online shop that includes shipping costs, you must also include the VAT of the costs of the shipping service provider.
Can I use multiple shipping providers?
Yes, of course you can store multiple shipping providers. Many users have preferences in this regard and like to choose themselves.
Do shipping costs always only include postal charges?
Usually a flat rate is set here and this consists of the postal charges and a surcharge for packaging and handling. Optimally, this flat rate is referred to as "packaging and shipping" or just "shipping".
We have already gained a lot of experience in the implementation of online shops. Every project has its pitfalls, but we always find a good and above all correct solution. Here are a few online shops that we have successfully implemented:
Shipping methods and costs in online shops
Online shops are booming like never before. One topic that keeps popping up is the following: The shipping costs. We have summarized a few experiences for you here.
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